Khaleda’s Story

When Khaleda’s relationship ended, she was unable to pay rent. Despite receiving Universal Credit, she had missed two payments and was falling into rent arrears. This caused her to lose sleep due to the anxiety surrounding rising debt and the thought of losing the family home. As a result, Khaleda was unable to work for a few days, and that’s when her manager suggested she contact GroceryAid.  

Having applied for a financial grant, confidentially and securely, one of GroceryAid’s grants officers got in touch with her and began to review Khaleda’s application. Donna, Khaleda’s dedicated grants officer, contacted her for some more information including her universal credit statement. Once GroceryAid had all the information required, it was sent for review.   

Just one week later, Khaleda was offered a non-repayable grant to clear her rent arrears and within two weeks of submitting her application, Khaleda received her grant payment.   

“I applied for the grant on my phone using the application link from the GroceryAid website. I had my online banking and payslips ready so I could provide the figures asked for. I also uploaded a copy of my last six payslips and rent arrears statement to the application form.” 

“The grant does not need to be repaid and Donna was friendly and helpful. I did have to provide my bank information, but this was done in a secure, confidential way and I am really happy with the result which has left me able to sleep.”   

The GroceryAid team also shared information on other support that Khaleda may benefit from. This included access to free counselling to discuss her recent stressful situation and relationship breakdown, in a safe space with trained professionals. Khaleda was also signposted to free legal advice from Law Express to help access child maintenance, and GroceryAid’s online financial hub where she could use the budget calculator.  

Visit our Get Help section below to find out how GroceryAid can support you with emotional, financial and practical help.