What Happens When You Contact The GroceryAid Helpline

Acknowledging that something isn’t right, might be the first step towards making changes in your life. GroceryAid’s free, confidential Helpline is available 24/7 365 days a year and there will always be someone to talk to, when you are ready.

When you call the Helpline, a qualified counsellor will answer the phone and provide immediate support and guidance to help deal with your issue. The GroceryAid Helpline can also arrange for support in more than 200 different languages, on request.

The counsellor will discuss your situation and guide you through the support that is most appropriate. There may be several areas of support that GroceryAid can provide.

Below are some examples of how your call may be handled.

Outcome 1 – Your initial call with the counsellor will provide you with the support you need ‘in the moment’ and no further support is recommended at that time.

Outcome 2 – During your session with the counsellor they may recommend six sessions of structured counselling, either face to face or on the telephone. This will be subject to an assessment to ensure the counselling we offer will be the appropriate pathway for you.

Outcome 3 – Your situation may be more appropriately supported by one of our support partners or an alternative service. In this case, the counsellor may refer you to a charity or specialist organisation with expertise for your specific issue. This may include your GP or alternative NHS services.

Finally – They will assure you that no matter what route you take you can still always use the helpline for any ‘in the moment’ support you may need at any time of the day or night.

GroceryAid’s free, confidential helpline is available 24/7 to all grocery colleagues and their spouse/partner and dependents over 18.

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