Workplace Critical Incident

GroceryAid offers critical incident support to colleagues needing help deal with the trauma of witnessing or being involved in a critical incident in the workplace.

This service supports grocery colleagues who have been affected by a critical incident that leaves an individual traumatised and struggling to cope, including:

  • Accidents at work 
  • Death of a colleague
  • Medical emergencies 
  • Robberies with a threat to life
  • Vehicle accidents 
  • Violent attacks

Although different in their nature, these events all tend to happen out of the blue, be life-threatening, and leave people feeling out of control and potentially unable to cope with the complicated emotions that they trigger.

How this service works

The service is activated when an accident, robbery, or assault has occurred in the workplace resulting in a critical incident.

An employer, witness, or victim can contact our free 24/7 confidential Helpline.

An initial assessment is made and if a site visit is required, the Helpline will arrange for a trauma support specialist to attend at a time convenient to those affected for a full or half day depending on the number of employees involved.

Eligibility criteria:

Available to any grocery colleagues who have witnessed or been involved in a critical incident in the workplace.

Live Chat

Free Helpline 08088 021 122

Live Chat Open 24/7, 365 day a year