Helpline 08088 021 122
Helpline Information

For help and advice contact our confidential 24/7 GroceryAid Helpline

Carers Support

The GroceryAid Carers Programme supports those who give unpaid care to others and those who are cared for by unpaid Carers

When people need help with their day-to-day living they often turn to their family and friends. Being a Carer can be both challenging and rewarding, it can give a sense of satisfaction from helping someone else, but it can also be emotionally draining and place significant demands on your time and energy.

Nearly half of Carers work alongside caring and, one in ten do not inform their employer of their situation.  If you’re struggling to cope and need some support call to find out more about our tailored programme to help relieve some of the stress caused by caring.

Services available to you


Caseworkers who provide practical and emotional support

Expert support through our confidential 24/7 Helpline

Access to telephone counselling to help deal with stress, anxiety, and depression

Financial Assistance

Consideration for a one-off Carer’s Gateway grant if you are working and caring for an ill or disabled parent, partner or child in your household, subject to eligibility criteria

Consideration for longer-term support through our quarterly grant programme, subject to eligibility criteria

Up to £300 annually for a respite break

Eligibility criteria

Applicant caring for a family member of their household or being cared for will be identified by receipt of Carers Allowance or Carers Credit or benefit of the cared person such as SSP, ESA, PIP, DLA or an employer-supported application. 

Minimum of two years' service in the industry and currently working 

Financial assistance depends on individual circumstances

Other useful sources:

Carers UK : Advice on care and responsibilities

Age UK : Advice for older carers

Carers Trust : Advice and support for Carers of any age

Alzheimers Society : Understanding and supporting a person with Dementia

Carers Direct Helpline : Services available for people living in, or caring for someone

Working Families : Help for working parents, Carers and their employers who are looking for a better balance between work and their responsibilities at home

Carers Allowance : Guidence on the Carers Allowance from and how to claim

Contact our Helpline

Contact the confidential 24/7 GroceryAid Helpline for a wide range of help and advice.

08088 021 122

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