Practical Advice & Support

Access the GroceryAid practical services by calling the FREE and confidential 24/7 Helpline 

Telephone Information Specialists

Our team of Telephone Information Specialists are Citizens Advice Bureau trained and able to advise on a huge range of topics. These include but are not limited to: addiction, benefits, childcare information, debt, divorce/separation, education, eldercare information, employment, health/medical, housing, law/legal information, retirement, substance abuse and tax queries.

The Telephone Information Specialist’s will speak to you and ask questions to fully understand the situation. They will then guide you through the best next steps, explain what available resources will be helpful to you, they may also signpost you to appropriate websites or organisations that can also help. Details of your call will be recorded so if you call again, you can pick up where you left off.

To access this support call the free and confidential Helpline between 8am – 8pm and press 1. 

Legal Advice

GroceryAid work with Law Express, one of the UK’s leading providers of independent telephone advice, guidance and information to provide legal support.

Sometimes you just want to find out where you stand and what your rights are.  It might be a dispute with a landlord or neighbours, you might have bought something which hasn’t turned out to be what as expected, or you may be going through a relationship breakup.  Engaging solicitors to obtain legal advice is beyond the reach of many, due to the cost, but through our Helpline grocery people can access basic legal advice on a wide range of topics.

Services available to you:

  • Access to experienced advisers seven days a week
  • Sensitive, pragmatic, solution-focused legal advice
  • Quick & effective help to resolve issues
  • Calls are confidential and all advice given with complete impartiality

To access this support call the free and confidential 24/7 Helpline

Eligibility criteria:

Available to grocery colleagues, their spouses, partners and dependants

Live Chat

Free Helpline 08088 021 122

Live Chat Open 24/7, 365 day a year