Helpline 08088 021 122
Helpline Information

For help and advice contact our confidential 24/7 GroceryAid Helpline

Workplace Critical Incident Support

This new service, funded by The Leverhulme Trade Charities Trust, aims to help grocery colleagues deal with the trauma of witnessing or being involved in a critical incident in the workplace. 

Incidents which leave individuals traumatised and struggling to cope include:Brain image.JPG

  • Accidents at work 
  • Death of a colleague
  • Medical emergencies 
  • Robberies with a threat to life
  • Vehicle accidents 
  • Violent attacks

Although different in their nature, these events all tend to happen out of the blue, be life–threatening and leave people feeling out of control and potentially unable to cope with the complicated emotions that they trigger.

GroceryAid’s new service is delivered through our partnership with CiC, specialists in workplace counselling.

How it works

  • The service is activated when an accident, robbery or assault has occurred in the workplace resulting in a critical incident.
  • An employer, witness or victim can contact GroceryAid via our 24/7 confidential Helpline.
  • An initial assessment is made and if a site visit is required, the case is handed directly to CiC.
  • CiC carry out a full assessment of the situation and if onsite support is the best solution, timings are agreed.
  • CiC professionals will attend site for half or a full day depending on the numbers of staff involved. They may run group or 1-2-1 sessions on coping with trauma depending on the situation, providing practical advice and tools to help individuals manage their feelings and emotions.

As a result the wellbeing of the individuals involved is prioritised, giving them the tools and support they need to cope with the situation. The service will help staff and managers understand human reactions to a crisis and learn more about supporting those involved.

For advice on how to cope with a recent trauma, including initial reactions, what happens next and practical steps to recovery; check out this two-sided flyer

How to access the support 


Talk to us

Helpline 08088 021 122

Live Chat