Helpline
Helpline 08088 021 122
Helpline Information

For help and advice contact our confidential 24/7 GroceryAid Helpline

Emotional Support and Advice

Access our confidential Helpline 24/7 for personal guidance and support across a wide range of topics.

The GroceryAid Helpline is available to all grocery colleagues, regardless of the length of service.


Emotional and practical support

Available to grocery colleagues past and present, their partners and dependents, regardless of length of service accessed through our 24/7 freephone Helpline and website


Calls answered by a BACP trained counsellor to provide 'in the moment' emotional support to colleagues who are anxious or stressed

Structured counselling sessions for those who need additional support either face to face or telephone

Online Cognitive Behavioural Therapy programme

Woebot, an artificial intelligence counsellor which allows a user to access in the moment emotional support 24/7 via an app

On site Workplace Critical Incident Support for traumatic events that affect a workforce

Live Chat via our website

Relate family and relationship support counselling

Debt management and budgeting advice from StepChange

Access to a dedicated team of Telephone Information Specialists who are available Monday to Friday 8am-8pm. able to provide the same information and advice as Citizens Advice on general and practical day to day issues

Legal advice from Law Express

Management consultancy and support on issues such as managing change, traumatic and critical incidents and effective workplace performance

Back to work support for colleagues looking to get back into the workplace following redundancy, ill-health or caring responsibilities

Health and Wellbeing portal available via website providing find out more content and wellbeing sessions focusing on Mind, Body, and Behaviour

Specific COVID-19 Advice and Support  

Contact our Helpline

Contact the confidential 24/7 GroceryAid Helpline for a wide range of help and advice.

08088 021 122

welfare@groceryaid.org.uk

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Helpline 08088 021 122


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