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Emotional Support and Advice

Access our confidential Helpline 24/7 for personal guidance and support across a wide range of topics.

Available to grocery colleagues past and present, their partners and dependents, regardless of the length of service.

Areas of Support: 

  • Emotional support calls answered by a BACP trained counsellor to provide ‘in the moment’ emotional support to colleagues who are anxious or stressed
  • Structured counselling sessions for those who need additional support either face to face or telephone
  • Online Cognitive Behavioural Therapy programme
  • Woebot, an artificial intelligence counsellor which allows a user to access in the moment emotional support 24/7 via an app
  • On-site Workplace Critical Incident Support, for traumatic events that affect a workforce
  • Live Chat via our website
  • Relate family and relationship support counselling
  • Debt management and budgeting advice from StepChange
  • Access to a dedicated team of Telephone Information Specialists who are available Monday to Friday 8am-8pm. They are able to provide the same information and advice as Citizens Advice on general and practical day to day issues
  • Legal advice from Law Express
  • Management consultancy support on issues such as managing change, traumatic and critical incidents, and effective workplace performance
  • Back to work support for colleagues looking to get back into the workplace following redundancy, ill-health or caring responsibilities
  • Health and Wellbeing portal available via our website providing guides and wellbeing sessions focusing on Mind, Body, and Behaviour
  • Specific COVID-19 Advice and Support
Live Chat
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Free Helpline 08088 021 122

Live Chat Open 24/7, 365 day a year
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