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Helpline Information

For help and advice contact our confidential 24/7 GroceryAid Helpline

Covid-19 Fund

Supporting grocery colleagues in their time of need

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The GroceryAid Covid-19 Fund has been established to provide enhanced support for grocery colleagues during this unprecedented period. GroceryAid has raised a fund of £1.5m to ensure support will reach colleagues who need it. 

Mental Health Support 

Offering 'in the moment' emotional and practical support for grocery colleagues dealing with shock, anxiety, or stress, from day one of working in the grocery industry: 

Immediate access to BACP trained counsellors through the 24/7 Helpline, 

Structured Counselling sessions and Online CBT Courses,

Health and Wellbeing online portal,

Self Help Guides and Wellbeing sessions

Woebot, our freindly AI robot app available for iPhone or Android 

Bereavement Financial Assistance

Providing financial assistance for the loss of a loved one through Covid-19. Available to grocery colleagues who lose a partner or the immediate family of a colleague who has passed away as a result of Covid-19 whilst working in our industry.


Either the deceased or the applicant (demonstrating a partnership or family member in the same household) must be currently working in the grocery industry at the time of death with three months minimum service or if no longer working in grocery ten years service.

How to apply

Complete the application form online or if you would prefer to post or email download the application here

You will be asked to provide a copy of the death certificate and evidence of grocery employment.

Apply Online Now

Crisis Grants

Our non-repayable grants are designed to help those struggling with exceptional hardship caused during Covid-19.


Our non-repayable grants are designed to help those experiencing an unexpected emergency, a change in circumstances or a sudden gap in income.

You can apply for a crisis grant if:

  •        You are currently working in the grocery industry and can evidence a minimum of one year’s service or more
  •        You are no longer working in the grocery industry, but previously worked in it for five years or more*
  •        Household net income and savings meet GroceryAid's financial criteria

*The time worked doesn't have to be continuous and can be with multiple companies. 

 How to Apply

Contact our Helpline

Contact the confidential 24/7 GroceryAid Helpline for a wide range of help and advice.

08088 021 122

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