Covid-19: Advice & Support

At this uncertain time, GroceryAid has many ways to help you and your colleagues.

We’ve put together information to help you through this unprecedented time GroceryAid is here for you from your first day working in our industry. Colleagues have access to our Health and Wellbeing portal, Relationship Advice, Debt Advice, Legal Advice, and Counselling. Read more about these services below or call the 24/7 Helpline for more information.

Money Advice

This year has had an impact on everyone’s finances and GroceryAid have partnered with The Money Advice Service to get trusted guidance and links to support to help understand your money situation and make a plan for your finances during the pandemic.

Health and Wellbeing

This self-help wellbeing platform includes fact sheets and guided self-learning modules covering a range of health and wellbeing topics across areas affecting Mind, Body and Behaviour.

Find Out More guides 

These guides include Covid-19 specific information:

Covid-19: Resilience 

Covid-19: Keeping Well

Covid-19: Managing Worries

Covid-19: Staying Connected

Covid-19: Preventing Burnout

Covid-19: Bereavement, Grief & Loss 

Covid-19: Motivation

Covid-19: Relationships

Covid-19: Wellbeing during Redundancy

Covid-19: Managing Debt

Debt Advice 

Advice from our partners StepChange on finances, benefits and what creditors are doing to help.

How to deal with a reduced income due to Covid-19

Redundancy & Debt Help

Relationship Advice 

With big changes in the way we live our everyday lives, our relationships play an important role in getting us through. Click through to our partners, Relate to read helpful blogs on self-isolation, social distancing and other concerns that may also place added pressure on your relationships, to help you stay healthy during this unprecedented time. 

Legal Advice 

Our partners at Law Express have put together some of the frequently asked questions which are being asked around the current pandemic like ‘Which of my staff should be self-isolating?’ 

24/7 Helpline 

GroceryAid provides a confidential 24/7 Helpline, 365 days a year for anyone who is working or has worked within the grocery trade, regardless of length of service. This free service provides emotional and practical support to help through a difficult time. Call 08088 021 122 or speak to someone over Live Chat. 


GroceryAid offers a wide range of support services for people struggling with stress, anxiety, low mood or depression. We can offer 24/7 in the moment telephone support from a UK based professionally trained counsellor. Structured counselling is also available for those who need a more in-depth approach to mental wellbeing on the telephone. We can also refer you to an online course based on Cognitive Behavioural Therapy.


Woebot is an artificial intelligence counsellor which allows a user to access in the moment emotional support 24/7. Woebot can be downloaded for Iphone and Android by following the link. 

Covid-19 Fund 

The GroceryAid Covid-19 Fund has been established to provide enhanced support for grocery colleagues during this unprecedented time. GroceryAid has initially invested £1.5m into the fund to ensure support will reach those colleagues who need it through the following ways: 

  • Mental Health Support 
  • Bereavement Financial Assistance 
  • Crisis Grants 
Live Chat

Free Helpline 08088 021 122

Live Chat Open 24/7, 365 day a year