Covid-19: Advice & Support

At this uncertain time, GroceryAid has many ways to help you and your colleagues.

We’ve put together information to help you through this unprecedented time GroceryAid is here for you from your first day working in our industry. Colleagues have access to our Health and Wellbeing portal, Relationship Advice, Debt Advice, Legal Advice, and Counselling. Read more about these services below or call the 24/7 Helpline for more information.

Money Advice

This year has had an impact on everyone’s finances and GroceryAid have partnered with The Money Advice Service to get trusted guidance and links to support to help understand your money situation and make a plan for your finances during the pandemic.

Health and Wellbeing

This self-help wellbeing platform includes fact sheets and guided self-learning modules covering a range of health and wellbeing topics across areas affecting Mind, Body and Behaviour.

Find Out More guides 

These guides include Covid-19 specific information:

Covid-19: Resilience 

Covid-19: Keeping Well

Covid-19: Managing Worries

Covid-19: Staying Connected

Covid-19: Preventing Burnout

Covid-19: Bereavement, Grief & Loss 

Covid-19: Motivation

Covid-19: Relationships

Covid-19: Wellbeing during Redundancy

Covid-19: Managing Debt

Debt Advice 

Advice from our partners StepChange on finances, benefits and what creditors are doing to help.

How to deal with a reduced income due to Covid-19

Redundancy & Debt Help

Relationship Advice 

With big changes in the way we live our everyday lives, our relationships play an important role in getting us through. Click through to our partners, Relate to read helpful blogs on self-isolation, social distancing and other concerns that may also place added pressure on your relationships, to help you stay healthy during this unprecedented time. 

Legal Advice 

Our partners at Law Express have put together some of the frequently asked questions which are being asked around the current pandemic like ‘Which of my staff should be self-isolating?’ 

24/7 Helpline 

GroceryAid provides a confidential 24/7 Helpline, 365 days a year for anyone who is working or has worked within the grocery trade, regardless of length of service. This free service provides emotional and practical support to help through a difficult time. Call 08088 021 122 or speak to someone over Live Chat. 


GroceryAid offers a wide range of support services for people struggling with stress, anxiety, low mood or depression. We can offer 24/7 in the moment telephone support from a UK based professionally trained counsellor. Structured counselling is also available for those who need a more in-depth approach to mental wellbeing on the telephone. We can also refer you to an online course based on Cognitive Behavioural Therapy.


Woebot is an artificial intelligence counsellor which allows a user to access in the moment emotional support 24/7. Woebot can be downloaded for Iphone and Android by following the link. 

Financial Grants

Non-repayable one-off grants to help those struggling with financial hardship caused during Covid-19. You must be able to evidence a reduction in income due to Covid-19.


Our non-repayable grants are designed to help those experiencing an unexpected emergency like a change in circumstances or a sudden gap in income.

You can apply for a financial grant if:

  • You are currently working in the grocery industry and can evidence the last six months employment with the same company. A maximum of one grant in 12 months.
  • You are no longer working in the grocery industry, but previously worked in it for five years or more (the time worked doesn’t have to be continuous and can be with multiple companies) and have not had a grant from GroceryAid before.
  • Your household net income and savings meet GroceryAid’s financial criteria.

If you have any questions about our criteria for a grant then please contact the Welfare Team on before applying.

Bereavement Financial Assistance

Providing financial assistance following the loss of a loved one through Covid-19.


  • Grocery colleagues who lose a partner to Covid-19 or
  • The immediate family (demonstrating a partnership or family member in the same household) of a grocery colleague who has passed away as a result of Covid-19 whilst working in our industry.
  • Either the deceased or the applicant must be currently working in the grocery industry at the time of death with three months minimum service or if no longer working in grocery ten years’ service.

How to Apply

If you are applying for Bereavement Financial Assistance, complete the application form online, or if you would prefer to post or email download the application below. If you have not lost a spouse/ partner to Covid-19 but would like to apply for a Financial Grant then please apply online above. 

You will be asked to provide a copy of the death certificate which must mention Covid-19 as the reason for death and evidence of grocery employment.

GroceryAid Bereavement Fund Application
0.18 MB
Download pdf
Live Chat

Free Helpline 08088 021 122

Live Chat Open 24/7, 365 day a year